Traxxas Reviews

I just had a terrific customer service call with Gary. It is representatives like him that are one of the many reasons that I continue to buy Traxxass products. First off, I have owned quite a few different vechiles from different manufactures and none of them offer the combination of innovation, performance, reliability, variety, parts availability or customer service access that Traxxas offers. Most don't even offer a number you can call if something breaks. The seven vechiles and counting that I have bought from Traxxass have all been the best manufactured that I have owned. The only small issue I experienced was an issue with a receiver which Traxxass quickly addressed and is so minor I am struggling to even write about it. To me, in terms of drivability and performance Traxxass vechiles offer the best experience. Their Link bluetooth system is awesome especially when you compare it to Spektrum's comparable system which firstly, does not offer as much functionality, secondly most of the time it does not even work. This RC business is a rough business to be in. Vechiles in recent years have started to become nearly as complex as their real life full size counterparts. You can actually thank Traxxass for many of the advancements in RC technology. That said, because they have become so complex, people are not as versed in how to use and maintain them as they should be. As a result, they may call Traxxas thinking there is a problem when in reality there is not the system may just need to be recalibrated in some manner. Traxxass does offer a ton of instructional resources, the most of any manufacturer out there. But given that Traxxass is continuously pushing the envelope in terms of advancements maybe my only suggestion would be to perhaps include some additional information in the box about how to address different situations a user might encounter during the course of ownership. ALL in all they make the best and I will continue to buy from them.

Lower their prices on their overpriced garbage I have boughten so many RC cars out in there and there are so many better brands for a lot less I've had numerous tracks as Vehicles they've all broke within the first hour of use where all my other even non name brand ones are still going to this day unbroken original and I beat on them harder than I beat on my Traxxas garbage

We have 2 slash 4x4 ultimate be bought new for $1200 with batteries and chargers. What a waste if money. Upgraded from dome cheap Chinese haiboxing brand cars rhst where fun but we wanted something more robust. The traxxas cars had loose pinion gears and motor set screws that immediately stripped the gears. After sorting this out the differentials front and rear gave out.
Literally after 10 uses both cars requiring parts and repairs worth hours. Drive shafts bent too because of rear diff failure after 10 runs. Garbage. Worst money pit ever and frustration

Spent the money thinking the price of an American brand from Texas would be worth it. It broke under normal use every week. Got rid of it within the month. Ones from China last longer and have a better return policy. Even the engine quit under warranty. They would not help. Take it this is less than a month old. Never been abused. Never been in mud or water. Just poor quality.

I just bought a Rustler 4X4 VXL and stock speed on 2s is not very good considering this is for adults. The model is over 3 years old so why is it still high price to buy? Also parts are expensive which is wrong as upgrading will be expensive and not worth doing. Take a Haboa Hyper for example that can do 50mph stock speed and parts are close to half price over Traxxas. Considering selling this and maybe going for something else.

Terrible customer service xmaxx was $1k and I've already put over 1k in it fixing problems haven't had it a month, steering servo, arms, tires blow quickly, bearings fall out, gears shred cheap cheap made on my 3rd ESC Traxxas support offered a half cost replacement and that's it, they won't see that their electronics thermal shutdown does not work I've put 4 sets of batteries through it that's it something if not multiples have broke everytime! I do NOT jump or bash hard. They don't last at all the worst quality there is and the support is even worse! Arrma is the way to go I've owned some for MONTHS tons of batteries through them never broke a thing Traxxas would have to really step up their customer service for their over rated over priced terrible made vehicles for me to ever consider spending another dime. Horizon hobby is the new leader in RC and for GOOD REASON amazing service and free replacements on "faulty" products, at least their not just completely poorly designed.

Bought a $800 truck with a battery and charger battery went dead after 3 months and there where no help at all told me they sell me a battery at half the retail cost when lipo are suppose to have a year warranty. Last traxxass product I will be buying going to switch to a company with better coustomer service like axial never had a problem with them in warranty aspects. Thease cars cost an arm and a leg you'd think they would honor there warranty some what. Be on the lookout for a TXR6 flatbed for sale on eBay cheap I don't want to support this company anymore. Nothing wrong with truck but just fed up with how they treated the battery situation. 1/10 would recommend there products only gwt a 1 because there cool builds but horrible horrible coustomer services

Bought my first Traxxas it was the XMAXX a £1500 truck all in. I ran it for about 30 minutes on a hard surface and stripped all the gears as they are made out of cheap material, you can buy upgraded steel ones which should be fitted in my opinion out of the factory for the price you pay for the truck so I replace the gears and run it for a further 15 minutes and both front shocks are leaking oil. I spoke to customer service, they were so unprofessional, patronising and didn’t care for my issues, they just blamed me I’m quite aware of the upkeep of these RC cars as they are not toys I have had lots of nitro’s but this is just not acceptable and I definitely won’t be buying another it’s a shame really I expected better as this is supposed to be the ultimate RC car.

Worthless garbage, i bought one for my son and it is only 6 months old, i have already payed so much for reparations, more than the price of the car itself and today i heard that another 23 parts must be replaced. To avoid!

I bought a brand new XRT today and drove it for 10 min. I took it off a snow jump and it went 10 feet in the air. It broke the steering arm. Very unsatisfied.

I purchased my second traxxas recently. I bought the jato 3.3 and paid extra for the 2 day shipping. I got the jato 5 days later. I took it out of the box and started the break in process. I made 2 passes and the brake disc either disintegrated or just flew off. I contacted them and said that it wasn't warrantied but they would send me a new one. I asked for a second one ($4) foe the inconvenience and they told me to go spit. Going to look for a different brand of rc cars.

$500 product dead out of box. It was very obvious that this was a returned and remanufactured Nitro Car that was sent out to reseller as new. When unboxing it was missing screws, wires were cut and visible dirt inside.

Retailer claims Traxxas won’t allow them to exchange. Traxxas will not exchange, only repair. So I spent $500 on a refurbished Nitro car that was sold as new, that I am forced to keep and have them repair. This is theft.

Horrible customer service, horrible business model.

Have a feeling this may end up as a lawsuit unfortunately.

The 1st time I called Traxxas I had a very good customer service experience with Mike F. He listened to our issues and promptly sent an email for me to send the pictures.
4 days later I still didn't have a response so I called again. Chris was one of the worst customer service reps I have ever talked to in any company! He did not listen to the issues so I had to tell him 3x which part we currently needed fixed and how I was asked by our hobby shop to inform Traxxas of the servo issues we keep having. He was extremely rude.
I'm not a person to bring political issues in to the conversation but I personally don't think that he would have spoke this way if my husband would have called in (maybe im wrong).

I thank Mike F for his respectable customer service and I hope that Chris will be talked to about our terrible experience

Hello thi is my second and last Traxxas model. I buy for my sun an dessert racer after 2 month lights no working and no starring no working. After service now the remote not working. Very expensive not a good description less electronic quality about failure detection not professional. Sorry not acceptable for this price range

Bought myself a traxxas Xmaxx for Xmas and was treated to their batteries too! Went to charge it today for a rip on Xmas eve and guess what? You cannot charge the battery without a special plug or their own charger (no balance lead for normal balance chargers) so basically I have an oversized paperweight sitting in my house that I cannot use. Well done traxxas for probably the most rediculous design I have probably ever seen. Needless to say I will be sending all of this s hit back to you and you can stick it where the sun doesn't shine 👏

One very angry customer!